Enhancing Competition in Telecom: Protecting & Empowering Consumers

DSTI/CP(2007)6/ final examination FOREWORD This report was prep ared by Dr Patrick Xavier, module of Business, Swinburne University of Technology, as a joint project of the Working company on communications Infrastructure and Services insurance, part of the charge for Information, Computer and Communications polity (ICCP), and the Committee on Consumer Policy (CCP). It draws on the proceeding of, and written document presented to, two OECD Roundtables convened by the CCP in October 2005 and October 2006. The proceedings of the October 2005 Roundtable are available on the OECD website at www.oecd.org/dataoecd/31/46/36581073.pdf. The proceedings of the October 2006 Roundtable are available at www.oecd.org/dataoecd/5/38/39015963.pdf. © OECD / OCDE 2008 2 DSTI/CP(2007)6/FINAL remand OF CONTENTS FOREWORD 2 MAIN POINTS 4 ENHANCING COMPETITION IN TELECOMMUNICATIONS: PROTECTING AND EMPOWERING CONSUMERS 6 1. INTRODUCTION 6 Backgro und 6 Telecommunication policy and regulation in the interest of the consumer 7 Demand side analysis 8 2.

learning IMPERFECTIONS AND CONSUMER EMPOWERMENT 10 Consumer detriment resulting from imperfect education 10 Awareness 11 Access to comparable randomness on prices and quality 11 Comparing quality of expediency 16 Difficulty in making comparisons imputable to expert complexity 21 3. SWITCHING 22 Barriers to switching 22 Influences on switching in telecommunications markets 23 Switching be 24 Efforts to spoken language barriers to switching for consumers 26 broadband Internet s witching issues 28 Bundling 29 4. reas! on OF certain CONSUMER BEHAVIOUR IN TELECOMMUNICATIONS MARKETS? 30 Consumer behaviour in telecommunication markets 30 Consumer behaviour in the fixed distinction market 30 Consumer behaviour/switching in the winding telecommunications market 32 Consumer behaviour in the Internet grocery 38 5. IMPLICATIONS FOR CONSUMER POLICY AND REGULATION 38 underlying principles for...If you necessitate to get a full essay, order it on our website: BestEssayCheap.com

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